For luxury vehicles it is usually necessary to show two valid credit cards to secure the vehicle of your choice with a deposit.įree shuttles leave from the Lower / Arrivals Level at the inner curbside outside of the Baggage Reclaim Areas, directly under the Pink LAX signs for car rental companies at Los Angeles Airport. You may have to pay a Young Driver's Fee if you are under 21. To rent a vehicle in the US drivers must be at least 18 years old, have a valid driving licence from their own country, and have an International Driving Permit too. Among the car companies with a presence at Los Angeles Airport is Hertz. Depots are linked to the terminals by shuttle buses. Car rental companies at LAX have depots near the terminals. Famous Hollywood is ca 18 miles from Los Angeles Airport. Los Angeles International Airport offers travelers who want to explore California by car many options. Together they form Terminal B, the Tom Bradley International Terminal. We couldn't be more disappointed to find this is no longer the case.When you arrive at Los Angeles International Airport (LAX) in California, USA, there are 8 terminals you could be arriving at. The rental process was easy, their policies were above board, and their employees were honest and polite. Hertz used to be high-end in the world that is rental car companies. The FPO is theft, plain and simple, and either they train their employees to lie to customers in order to sell it, or, at minimum, when their employees do give incorrect information, they do nothing to make it right. They know their customers are prime targets for these practices, because they're often exhausted travelers who are waiting in long lines at busy rental agencies, balancing their belongings in one arm and at their feet while an agent quickly slides pages across an electronic pad for them to quickly read and then points to places for them to initial and sign. They don't care their policies are deceptive and predatory. They don't care their own employee gave us incorrect information, not one, but three times. We've now gone back and forth a few times, but, frustratingly, Hertz's responses are nothing more than canned corporate BS and claim since we signed the rental papers, we agreed to the FPO, so they get to keep the ¾ tank of gas we bought them. After waiting a few days to receive the refund, on November 1st we began emailing (we called but were told the only way to contact customer service is through email). However, the email receipt we received after we headed to our plane showed no such refund. We'd initially paid $81.01 for a full tank, so, according to our calculations and the information their own agent assured us 3 times over, Hertz owed us a refund of roughly $60.75. We drove the car 125 miles over 48 hours and returned it with ¾ tank of gas. Finally, when we felt sure we'd heard her correctly, we agreed to the FPO, even saying we were happy to hear the deceptive policy had changed for the better. My husband then confirmed with her yet again, because her answer seemed too good to be true. I asked her again to make sure I understood, "So, we only end up paying for the gas we use and not more if we choose the FPO?" She said that was correct. The agent insisted this is not how Hertz operates, and we'd only be charged $4.38 per gallon (a good rate in LA). We immediately said no, and I even explained we never use an entire tank of gas, so we had no interest in buying Hertz a full tank when we could just fill it up at one of the many stations on the way back to the airport. She asked if we wanted to buy the fuel purchase option (FPO). The agent quickly greeted us and was very pleasant. Even though I'm Gold, we weren't on the board and had to speak to an agent to secure our car. We rented a car from Hertz at LAX at the end of October 2019.
0 Comments
Leave a Reply. |